Health care providers increasingly face insults, threats and violence. The medical centre of a Dutch university, Radboud, wants to prepare staff members the best they can, but the former training took up too much time. Our experts at IJsfontein developed a serious game to help staff members handle unacceptable and deviant behaviour, ranging from insults to physical threats
Players see a situation that spirals out of control and have to assess the type of aggression they are dealing with. They can use their theory modules to look up what the appropriate reaction is and why. When the same scenario is presented again, the players can handle it. The people who react in accordance with the method will reduce aggression and prevent a possible escalation.
Our training presents the theory in a game that allows staff members to experiment with different situations themselves. This way, people are better prepared for role-play, making it possible to achieve better results in less time. This new type of training has resulted in more applications and has achieved a better result compared to the traditional course. Some of the reactions:
“Among other things, the game provides a consistent training, is user-friendly, it does not have an overload of information and the lost time compensation is limited.”
“Now that I have completed the module ‘handling unacceptable and deviant behaviour’ I control the situation when someone exhibits undesirable behaviour.”
The serious game (combined with a one-day training with an actor) has been accredited by the accreditation committee for care providers and nurses.
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